CUSTOMER CARE

Here at Furrst Bark Collective our aim is to source the most beautiful, functional and creative products from small businesses in Australia. In turn, our goal is to reach fellow proud dog mums and dads who are only looking for the very best for their furry babies. 

We believe in our suppliers, their work and their ethics, that they will go above and beyond to provide high quality products consistently and with integrity. We hope that every item purchased from our store will be received with excitement and happiness as well lead to many Instagram worthy photos featuring your beloved in your purchases. 

If you are unhappy with your purchase, we welcome every feedback, good or not so good, and we will endeavour to rectify any issues or concerns, or even just a mistake in size. 

Please contact us at furrst.bark@gmail.com for any issues, feedback, ideas and (most definitely) photos of your beautiful pooch. We will always reply within 24 hours of receiving an email. 

Happy shopping dog parents and please let us know if you have any questions! 

PRIVACY & SAFETY

What personal information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login, e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communication); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. 

 

How do we collect information?

 

When you conduct  a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. 

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

- To provide and operate the Services

- To provide our Users with ongoing customer assistance and technical support

- To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages 

- To create aggregated statistical data and other aggregated and/or inferred Non-personal information, which we or our business partners may use to provide and improve our respective services

- To comply with any applicable laws and regulations

How do we store, use, share and disclose our site visitors' Personal information?

Wix

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products, and service to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

Payment:

- If you choose a direct payment gateway to complete your purchase, then Wix stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 

- All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. 

- PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

- For more insight, you may also want to read Wix's Terms of Service http://www.wix.com/about/terms-of-use or Privacy Statement http://www.wix.com/about/privacy 

WHOLESALE SUPPLIER INQUIRIES

We are an online store made possible by working collaboratively with small businesses within Australia. If you are interested in supplying your products to our store please do not hesitate to contact us at furrst.bark@gmail.com 

For further details about our business model and the benefits to you please have a read of the Furrst Bark Supplier Information Sheet. 

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

FURRST.BARK COLLECTIVE | ABN 54 224 095 439

© 2023 by Little Ray. Proudly created with Wix.com