Frequently asked questions

Shipping

Where are my products shipped from?


Each product will be shipped from according to the brand and the location of their warehouse. This can mean that shipment times will vary between items and several packages will be delivered at different times and dates.




How do I track my order?


Upon packaging and shipping of your order a tracking number will be sent to you via email. Use the link provided within the email to track your order.




How long will it take to receive my order?


Each brand has its own turnaround time and are located in cities across Australia. Shipping time will depend on the brand of your items and the location of your receiving address. Items will be sent within 5 days business and received by our customers within 10 business days (within Australia; for international orders please refer to tracking number sent with your order number).





Returns/Exchanges

How do I return an item?


We're sorry you're unhappy with your purchase! Please have a look at our shipping policy. Once you know your item is consistent with our requirements please send us an email to start your return.




Am I able to exchange an item instead?


No exchanges are accepted. If you would like to purchase a different product please re-purchase your new product and put through a returns request.





Payment Information

What forms of payment do you accept?


Current payment forms include: - Debit/credit card payment - PayPal Afterpay coming soon!





Care Instructions

How do I wash wash my items?


For Boss + Boo, Willa + Co items: Hand wash accessories with warm water and a small amount of soap (no harsh chemicals) and then let them air dry. For St Argo items: Use a soft cloth soaked in water with a small amount of light soap and wipe down your items. Wash out the cloth and remove all remaining soap. For Indie Boho items: all bedcovers and travel mats are machine washable just remove the insert from the cover and wash separately.





Dog measurements

How do I measure my dog?


Chest: measure the circumference around the widest part of your dog’s chest (rib cage area) just behind the front legs

Neck: measure the circumference where your dog’s collar would naturally sit




Size recommendations for each breed?


Collars, Leads and Harnesses S Recommended for: Toy Breeds, Chihuahua, Shih Tzu, Maltese, Pomeranian, Yorkshire Terrier, Bichon Frise, Italian Greyhound, Miniature Pinscher, Miniature Schnauzer M Recommended for: Pug, Pomeranian, Beagle, Dachshund, Standard Poodle, Jack Russel Terrier, Greyhound, Papillon, Havanese L Recommended for: French Bulldog, Doberman, Boxer, Weimeraner, Labrador, Golden Retriever, Viszla, Corgi Beds M (approx 65x50cm): For all puppies, pugs, maltese, shihtzu, jack russells, silky terriers, chihuahua, pekingese, toy poodles, bichon frise, papillon, pomeranian, yorkshire terrier and similar very small dog breeds under 5kg. L (approx 85x65cm): For cavoodles, boston terriers, beagles, french bulldogs, tenterfield terrier, Italian greyhounds, mini schnauzer, griffons, havanese, dachshunds, west highland white terriers, whippet, springer spaniel, lhasa apsos, miniature poodles and other medium dog breeds between 6-10kg. XL (approx 100x85cm): Ideal for most breeds over 10kg but under 18kg including cavalier king charles, cocker spaniels, blue heelers, staffordshire bull terriers, shar peis, beagles, airedale terriers, some border collies, chow chows, kelpies and samoyeds.





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